ChatGPT is down — latest updates on major OpenAI outage

OpenAI has not provided any additional comments or updates regarding the cause of the outage at this time. They have acknowledged the issue and are working on resolving it. The company's system status page states that they are investigating the problem and will provide updates as they become available.

During the ChatGPT outage, users experienced various issues and error messages when trying to access the service. Some users were unable to log in, while others encountered an "Internal Server Error" when attempting to make searches and ask queries. Premium subscribers also faced connection issues. On the mobile app, the login screen would hang, indicating that the outage was not limited to a single platform.

As the service started to come back online, some users reported that ChatGPT was unresponsive, requiring them to reload the page multiple times. Additionally, when a query was submitted, users would sometimes see a pulsing black dot, indicating that the system was trying to generate a response, before eventually displaying an error message.

To resolve these issues, OpenAI suggested users perform a "hard refresh" on their browsers or the Mac app. The company provided instructions for different operating systems and browsers to ensure a smooth experience once the service was fully restored.