PlayStation Stars first experienced issues around June 6, when the program became inaccessible through the PlayStation mobile app4. Users were greeted with an error message stating that the service was experiencing issues and engineers were working on a solution. The program has been down since then, surpassing the 23-day outage that PSN faced in 2011 due to a hack.
After the 2011 PSN outage, Sony compensated users with a "Welcome Back" program that included free downloadable PS3 or PSP games, 30 days of free PlayStation Plus membership for all PSN members, and 30 days of free service for Qriocity subscribers34. Additionally, they offered a $1 million identity theft insurance policy for PSN and Qriocity users.
The virtual figurines in PlayStation Stars are digital collectibles that players can earn by participating in campaigns and completing various tasks. These collectibles range from callbacks to the platform's history to branded collaborations like Spider-Man Adidas, and can be viewed inside the PlayStation app.