SoundHound buys Allset to bring AI voice ordering to more drive-throughs
Why did McDonald's pause its AI-driven order-taking project?
McDonald's paused its AI-driven order-taking project due to a series of ordering mishaps documented on social media. The experiment, in partnership with IBM, began in 2021 and aimed to use AI for automated order-taking in drive-thrus. However, issues with accuracy and customer complaints led to the decision to end the project.
What is Allset known for in the food-ordering sector?
Allset is known for its food-ordering platform that offers cost-effective solutions to both restaurants and consumers, fostering a seamless dining experience6. It provides online ordering and contactless dining solutions to serve customers commission-free. Allset focuses on connecting restaurants and local diners in busy areas, supporting them with commission-free orders for pickup, curbside, and dine-in.
Will Allset's staff and restaurant partnerships transfer to SoundHound?
Yes, Allset's staff, including its founders Stas Mativiyenko and Anna Polischuk, will join SoundHound4. Allset's restaurant partnerships will also transfer to SoundHound, providing access to the company's AI voice products. This acquisition aims to create a voice commerce ecosystem for ordering food through cars, TVs, and smart devices6.