US car dealerships reeling from massive cyberattack: 3 things customers should know
Who carried out the cyberattack on CDK Global?
The cyberattack on CDK Global was carried out by the BlackSuit ransomware gang, a notorious extortion organization known for conducting high-profile attacks, primarily against healthcare companies.
What is the estimated financial loss from the cyberattack?
The estimated financial loss from the cyberattack on CDK Global, affecting American car dealerships, is estimated to be between $4 billion and $16 billion, according to MotorTrend. The attack disrupted various dealership operations, including tracking inventory, running credit checks, generating loan rates, and processing payroll.
How has the cyberattack affected car buying processes?
The cyberattack on CDK Global has significantly impacted car buying processes in affected dealerships. Tasks such as tracking inventory, running credit checks, generating loan rates, and completing sales contracts, which are usually done using CDK software, now have to be done manually, resulting in delays and longer wait times for customers. Additionally, customers may need to visit their local DMV to register their vehicles and expect longer service appointment wait times.