During the harassment incident, American Airlines employees allegedly failed to protect the passenger, Gretchen Stelter, from her seatmate's inappropriate behavior. The lawsuit claims that two flight attendants witnessed the man's behavior, but did not take any action to help Stelter despite her complaints. After the flight, gate agents reportedly chastised and blamed Stelter for the incident.
Gretchen Stelter initially tried to avoid conversation with her seatmate by keeping her AirPods in her ears and focusing on her work. She hoped that these actions would signal her disinterest in engaging in small talk during the flight.
During Stelter's harassment ordeal, other passengers took notice of the situation. A man seated directly in front of her inquired if she was okay and then summoned a flight attendant when she said she wasn't. Shortly before landing, the male passenger in the seat in front of Stelter offered to trade seats with her.