ZOTAC Mismanages Customer RMA Files, Personal Information & B2B Transactions Flooded Over The Internet
What was the reaction of ZOTAC's business partner to the leak?
ZOTAC's business partner was shocked and concerned about the leak, asking, "If I can Google Search my own credit memos.... what the **** is this? How can you be this insecure? How can you run a business like this?" They were alarmed by the lack of security and management of customer data.
What caused the leak of ZOTAC's customer information?
The leak of ZOTAC's customer information was caused by the mismanagement of RMA (Return Merchandise Authorization) files. ZOTAC uploaded these files to Google's web servers, making them publicly accessible through search keywords like "ZOTAC RMA." This exposed personal details and raised the potential for identity thefts and data leakage.
How did GamersNexus initially discover ZOTAC's data leak?
GamersNexus initially discovered ZOTAC's data leak after being notified by a viewer who claimed he had the knack of "looking up himself" on Google searches and noticed his RMA file was in the search results. This led to further investigation by GamersNexus, ultimately revealing the mismanagement of RMA files by ZOTAC and the subsequent data leak4.