TERMS OF SERVICE
Last Updated May 30, 2024
Please read these Terms of Service (the “Terms of Service”) carefully as they govern your (“user(s),” “you” or “your”) access to and use of (i) Tanka, which is available at https://www.tanka.ai/, (ii) SocraticLab, which is available at https://www.solab.ai/, and (iii) other products, features, apps, services, technologies, and software we offer (collectively, “Services”), except where we expressly state that separate terms (and not these) apply. These Terms of Service contain important information about your legal rights, remedies and obligations. Our Acceptable Use Policy is incorporated by reference into these Terms of Service. By accessing or using the Services, you are agreeing to these Terms of Service and Acceptable Use Policy (collectively, “Terms”) and concluding a legally binding contract with Tanka, Inc. and its affiliates (the “Company,” “we,” “us” or “our”), a Delaware corporation.
You represent that you have read and understood our Privacy Policy (our “Privacy Policy”). Note that we may disclose information about you to third parties if we have a good faith belief that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms or Privacy Policy; (iii) comply with legal processes or other governmental inquiries (such as a search warrant, subpoena, statute, judicial proceeding or other legal process served on us); or (iv) protect our rights, reputation, and property or that of our users, affiliates or the public.
PLEASE NOTE SECTION 15 (DISPUTE RESOLUTION) OF THESE TERMS CONTAINS AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR RIGHTS WITH RESPECT TO ANY DISPUTE BETWEEN YOU AND THE COMPANY, AND MAY REQUIRE YOU TO RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND NOT IN COURT. PLEASE READ SECTION 15 (DISPUTE RESOLUTION) AND THESE ENTIRE TERMS CAREFULLY BEFORE CREATING AN ACCOUNT OR USING THE SERVICES. IF YOU DO NOT AGREE WITH THE TERMS IN ITS ENTIRETY, YOU MAY NOT USE OR OTHERWISE ACCESS THE SERVICES.
If you have any questions about these Terms or any other matter, please contact us via the methods outlined below.
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For Tanka Users |
For SocraticLab Users |
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Please email us at info@tanka.ai. You may also submit feedback through Tanka by navigating to the “Me” icon and clicking “Help & Feedback.” When submitting feedback, please include a description and/or screenshot. |
Please email us at official@solab.ai. You may also submit feedback through SocraticLab by navigating to the “Account” button, clicking “Settings,” and then selecting “Feedback.” When submitting feedback, please include a description and/or screenshot. |
We may modify the Terms from time to time. The most current version of these Terms will be located at https://www.tanka.ai/agreement/terms-of-service. You understand and agree that your access to or use of the Services is governed by the Terms effective at the time of your access to or use of the Services. If we make material changes to these Terms, we will notify you. If we are required by applicable data protection laws to give you enhanced notice or seek your consent for any such changes, we will do so. You can see when the Terms were last updated by checking the “last updated” date displayed at the top of this Terms. Any revised Terms will supersede all previous Terms.
2.1. Eligibility. Your eligibility to access or use the Services is subject to the following conditions:
- You must be at least 18 years old (or the age of majority where you live) and have the requisite power and authority to enter into these Terms or you must be between the ages of 13 and 17 and obtain the consent of your parent or legal guardian to use the Services. The Services are not offered to users under the age of 13;
- You must agree to these Terms and our Privacy Policy;
- You may not access or use the Services if we have previously banned you from the Services or closed your Account (as defined below);
- You may not access or use the Services if you are, or acting on behalf of, any person or entity that is on the Specially Designated Nationals or Blocked Persons List or other similar lists maintained by any US government entity pursuant to economic sanctions laws;
- You may not access or use the Services if you are located in, organized in, or ordinarily a resident of any country or territory that is subject to a US embargo, in each case, unless your use of the Services is authorized by US law; and
- You may not access or use the Services from any territory where the Services are illegal or prohibited. Display of the Services alone does not subject us to the jurisdiction of your location.
2.2. Permission to Use the Services. The Services are provided for your enjoyment, and unless otherwise specified on or in the Services, are solely for your personal use. We hereby grant you a personal, non-exclusive, non-transferable, terminable license to view and use the Services only for your personal use, subject to your compliance with these Terms. Except as expressly provided herein, we do not grant you any other express or implied rights or license in or to the Services, and all rights, title and interest that we have in the Services’ and rights not explicitly granted to you by the Company or the Company’s licensors are retained by the Company or the Company’s licensors, respectively. Your use of the Services is at your own risk, including the risk that you might be exposed to Content (as defined below) that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate.
Except as expressly set forth in the Terms, you may not modify (including without limitation making derivative works), copy, adapt, reverse engineer, de-compile or otherwise reduce to human perceivable format, distribute, frame, reproduce, republish, download, scrape, display, post, transmit, transfer, license or sublicense, publicly display or sell in any form or by any means, in whole or in part, the Content of the Services without the Company’s or our licensors’ express prior written permission. This includes, but is not limited to, scraping user locations or utilizing any non-public information about our Services or other users and migrating that data anywhere.
The licenses granted to you are conditioned upon your proper conduct and compliance with these Terms at all times, as judged by the Company in the Company’s sole discretion. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Services.
The Terms, and any rights or obligations hereunder, are not assignable, transferable or sublicensable by you except with our prior written consent but may be assigned or transferred by the Company without restriction. Any attempted assignment by you without our consent is a violation of these Terms and would be void.
2.3. Service Availability. The Services may be modified, updated, interrupted, suspended or discontinued by the Company at any time without notice or liability.
2.4. User Accounts. You must create a user account (“Account”) and provide certain personal information in order to use some of the features that are offered through the Services. Providing the Company with your personal information is your choice. You acknowledge and agree that you have no ownership or other proprietary interest in such an Account.
Your Account is for personal, non-commercial use only. To create an Account, you must be eligible to use the Service, be a resident of a country where use of the Services is permitted, have a valid email address (for SocraticLab users), have a valid telephone number (for Tanka users), and provide truthful and accurate information. You may not impersonate someone else, create or use an Account for anyone other than yourself, or provide an email address or an telephone number other than your own. If you use a pseudonym, take care to note that others may still be able to identify you if, for example, you include identifying information during your use of the Services, use the same Account information on other sites or allow other sites to share information about you with us. Please read our Privacy Policy for more information.
In addition, to create an Account, the Company may require you to select a username and password. You acknowledge that you shall be responsible for ensuring that any username you select does not infringe on any third-party rights and is not otherwise unlawful. The Company may refuse to grant you a username in the Company’s sole discretion for any reason including if the proposed username impersonates or misleadingly implies an association with the persona of another person or entity, is or may be illegal, is or may be protected by trademark or other proprietary rights, is vulgar or otherwise offensive, or may cause confusion, or for any other reason as determined by the Company in the Company’s sole discretion. Your selection and use of a specific username does not convey any ownership or rights in that username and the Company reserves the right to revoke and/or reassign that username in the Company’s sole discretion. You understand and agree that the Company reserves the right to change, remove, alter or delete any username, with or without prior notice to you, at any time and for any reason in the Company’s sole discretion. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND ALL ACCESS TO AND USE OF YOUR ACCOUNT, INCLUDING ANY AND ALL ACTIVITIES (INCLUDING USE OF SERVICES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH THE USE OF YOUR USERNAME AND PASSWORD WHETHER OR NOT AUTHORIZED BY YOU. YOUR ACCOUNT MAY BE SUSPENDED OR TERMINATED IF SOMEONE ELSE USES YOUR ACCOUNT TO ENGAGE IN ACTIVITY THAT VIOLATES THESE TERMS.
You are responsible for keeping your device and your account safe and secure. You agree to notify the Company immediately of any unauthorized use of your Account. We reserve the right to close your Account at any time if you violate these Terms or if we otherwise have a legitimate interest to do so, such as complying with a legal or regulatory obligation.
2.5. Connecting You With Other People. We help you find and connect with friends, family, colleagues, business partners and others that matter to you across the products you use in connection with our Services. By creating an Account, you agree to receive friend requests, discussion invites from other users. In some of our Services, you can connect and communicate with people by importing contacts in your mobile address book to our Services, if permitted by applicable laws.
2.6. Communication with Others. We provide, and always strive to improve, ways for you to communicate with friends, family, colleagues, business partners and others. When using our Services, you can communicate with others through messages, voice and video calls, sending images and video, creating groups, showing your status, sharing PDFs, documents, spreadsheets, slideshows, name cards and schedules with others when you choose to.
NO ACCESS TO EMERGENCY SERVICES: There are important differences between our Services and your mobile phone and a fixed-line telephone and SMS services. Our Services do not provide access to emergency services or emergency services providers, including the police, fire departments, or hospitals, or otherwise connect to public safety answering points. You should ensure you can contact your relevant emergency services providers through a mobile phone, a fixed-line telephone, or other service.
2.7. Instant Planning and Time Management. Our Services allow you to organize your tasks, manage projects, and collaborate with others efficiently. You may create and manage tasks, set due dates, and prioritize your work. You may collaborate with team members in real-time to manage projects, share files, assign tasks to team members, and track progress within our Services. We allow you to sync your tasks and events to your calendar, plan your day, and avoid conflicts.
2.8. Devices and Software. You must provide certain devices, software, and data connections to use our Services, which we otherwise do not supply. In order to use our Services, you consent to manually or automatically download and install updates to our Services. You also consent to our sending you notifications via our Services from time to time, as necessary to provide our Services to you. We will provide further information regarding how we use and access your device. You agree to give us such access to and use of your device, and you acknowledge that if you do not provide us with such right of use or access, we may not be able to provide certain features of our Services. Any personal data or personal information that we use or access within your device will be treated in accordance with these Terms and our Privacy Policy.
2.9. Consistent and Seamless Experiences. Our Services help you find and connect with friends, family, colleagues, business partner, and others that are important to you, as well as to share insights with your connections and other users. We design our systems so that your experience may be consistent and seamless across the different products that you use in connection with our Services.
3.1. Generative AI and User Messages. When enabled by the user, the Services employ advanced generative artificial intelligence (“AI”) technology to understand and analyze your messages and interactions while using the Services (the “AI Powered Services”). The AI Powered services may produce content (“Output”) based on your conversations, usage, and queries. Utilizing sophisticated natural language processing, the AI aims to provide helpful and informative responses including:
- assistance, such as answering questions, offering guidance, and completing tasks based on user requests;
- analysis, such as identifying key information regarding user messages and usage;
- recommendations, such as suggesting solutions, resources, and actions relevant to your needs; and
- other types of responses we may incorporate into the Services from time to time.
To enhance user experience, the AI interacts in a life-like conversational format. While we endeavor to provide a helpful and informative user experience through our Services, it is important to acknowledge that AI technology is still under development and has inherent limitations. By using the Services you acknowledge and understand that:
(w) Responses are not human-authored. The AI does not possess human-level understanding, and its responses are based on machine learning and may not always capture the nuances of human communication;
(x) AI has limitations. While we strive for accuracy, the AI may produce responses containing errors, and misunderstandings may occur due to complex language variations, incomplete information, or technical limitations;
(y) Output may not be unique. Due to the nature of AI, Output may not be unique across users and the AI may generate the same or similar Output for the AI Powered Services or other users; and
(z) AI is Not a Replacement for Professional Advice. The AI’s responses should not be considered professional advice or a substitute for seeking qualified assistance in legal, financial, medical, or other critical matters.
3.2. Third-Party AI Services. To offer the AI Powered Services, we use certain third-party vendors. You acknowledge and agree that the AI Powered Services are provided by the third-party vendor as described in Section 10.2 (Linked Third-Party Products or Services), and the applicable third-party AI service terms (“Third-Party AI Service Terms”) will govern your use of those applicable AI Powered Services.
3.3. Acceptable Use of the AI Powered Services. You must use the AI Powered Services and the generated Output only (i) in a lawful manner and in compliance with all applicable laws; (ii) in accordance with the Terms of Service, the Acceptable Use Policy, any applicable Third-Party AI Service Terms or other documentation related to the AI Powered Services; and (iii) in a manner that does not infringe or attempt to infringe, misappropriate or otherwise violate any of our rights or those of any other person or entity (for clarity, “manner” as used in (i) and (iii) above includes without limitation the method, purpose and/or means of causing or attempting to cause the AI Powered Services to generate Output).
3.4. No Guarantee; No Representations or Warranties. Given the rapidly evolving nature of this technology, the AI Powered Services are not error-free, may not work as expected and may produce inaccurate information. By using the AI Powered Services, you acknowledge that you should scrutinize the veracity of any information included in the Output from the AI Powered Services. You should not rely on the AI Powered Services, and you should not use the AI Powered Services for advice of any kind. You understand and accept that the generation and use of Output involves inherent uncertainties, limitations, and risks, and that you assume full responsibility for any consequences arising from relying or acting upon the Output. You further acknowledge and agree that the Company and its affiliates shall not be held responsible or liable for any losses, damages, or emotional harm as a result of the Output. We make no warranties or representations, express or implied, regarding the accuracy, reliability, or suitability of the Output. It is your sole responsibility to independently verify and evaluate the information provided in the Output before making any decisions or taking any actions based on such information.
3.5. Moderation. The AI Powered Services may block text prompts that violate the Acceptable Use Policy, or that are likely to lead to creation of material that violates the Acceptable Use Policy. Generated Output that violates the Acceptable Use Policy may be removed. Abuse of the AI Powered Services, such as repeated attempts to produce prohibited content or other violations of the Acceptable Use Policy, may result in Service or Account suspension or termination. Users can report problematic content via the Help & Feedback function.
4. Content
The Services include Content. “Content” consists of the software, code, technology, text, chat posts, profiles, widgets, messages, links, emails, music, sound, graphics, pictures, image, video and all other audio visual or other material appearing on or emanating to or from the Services. Content also includes user-generated Content (“UGC”), which consists of Account personas, profile content and other Content posted to or otherwise made available on the Services by users.
4.1. Responsibility for Your Content. You alone are responsible for UGC that you submit or transmit to, through or in connection with the Services (“Your Content”), and once published, Your Content cannot always be withdrawn. You assume all risks associated with Your Content, including anyone’s reliance on the quality, accuracy, or reliability of Your Content, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own or have the necessary permissions to use and authorize the use of Your Content as described in Section 4.2 (Our Right to Use Your Content). You may not imply that Your Content is in any way sponsored or endorsed by the Company.
You may expose yourself to liability if, for example, Your Content contains material that is false, intentionally misleading or defamatory; violates any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
4.2. Our Right to Use Your Content. In order to operate and provide our Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works of, display, and perform the information (including Your Content) that you upload, submit, store, send, or receive on or through our Services. The rights you grant in this license are for the limited purpose of operating and providing our Services (such as to allow us to display your avatar and status message, transmit your messages, and store your undelivered messages on our servers as we try to deliver them).
4.3. Public Information. You acknowledge that in some of our Services, your chats, postings and other communications with other users of the Services or with the Company are public and will be seen by others.
4.4. Ownership. All Content is either owned by the Company or the Company’s licensors or is licensed to the Company and the Company’s licensors pursuant to Section 4.2 (Our Right to Use Your Content) above. As between you and the Company, you own Your Content. We own the Company Content, including but not limited to visual interfaces, interactive features, graphics, design, our compilation of UGC and other Services Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Services excluding Your Content, UGC and Third-Party Content. We also own the copyrights, trademarks, service marks, trade name, and other intellectual property rights throughout the world (“IP Rights”) associated with the Company Content and the Services, which are protected by copyright, trade dress, patent, trademark laws, and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of public displays or in any way exploit any of the Company Content or the Services in whole or in part except as expressly authorized by the Company. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Services and the Company Content are retained by the Company. “Company Content” means Content that the Company creates and makes available in connection with the Services. “Services Content” means all of the Content that is made available in connection with the Services, including Your Content, other UGC, Third Party Content, and Company Content. “Third Party Content” means Content that originates from parties other than the Company or users of the Services, which is made available in connection with the Services.
4.5. Right to Remove. UGC (including any that may have been created by users employed or contracted by the Company) does not necessarily reflect the opinions of the Company. We reserve the right to remove, screen, edit, or reinstate UGC, including Your Content, from time to time at our sole discretion for any reason or no reason, and without notice to you. We may remove UGC if we deem necessary, including but not limited to if such UGC is inappropriate, raises a conflict of interest, is promotional, irrelevant, violates other user’s privacy or has been stolen from another party. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content.
5.1. Fees; Billing. If you purchase any Services, you agree to pay all fees charged to your account according to the price agreed upon by you and the Company. Company may offer promotions or discounts from time to time, and you agree to pay the fees according to the terms of the promotion or discount agreed upon by you and the Company. You will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You’re responsible for all applicable taxes, and we’ll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.
5.2. Cancellation. You can cancel your paid subscription at any time by following the steps listed here [https://www.solab.ai/setting]. Payments are nonrefundable, except as provided by our refund policy [https://www.solab.ai/faq] or as required by law. Your cancellation becomes effective the day after your next billing date, allowing you to use the Services until then. To avoid being charged for the next billing period, cancel at least 24 hours before your next billing date.
5.3. Changes. We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.
6. Restrictions
We are under no obligation to enforce the Terms on your behalf against another user. While we encourage you to let us know if you believe another user has violated the Terms, we reserve the right to investigate and take appropriate action at our sole discretion.
6.1. Improper Use of the Services. You agree not to, and will not assist, encourage, or enable others to use the Services to:
- Violate any third party's rights, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity or any other intellectual property or proprietary right;
- Involve publishing falsehoods, misrepresentations, or misleading statements;
- Upload any Content that is indecent, libelous, defamatory, obscene, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable;
- Solicit personal information from minors, or submit or transmit pornography;
- Threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
- Involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, auto-dialing, and the like; or
- Violate any applicable law.
6.2. Additional Restrictions. You also agree not to, and will not assist, encourage, or enable others to:
- Violate the Terms (including Acceptable Use Policy) or our Privacy Policy;
- Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade or in any way exploit the Services or Services Content (other than Your Content), except as expressly authorized by us;
- Use any robot, spider, site search/retrieval application or other automated device, process or means to access, retrieve, scrape or index any portion of the Services or any Services Content;
- Reverse engineer any portion of the Services;
- Remove or modify any copyright, trademark or other proprietary rights notice that appears on any portion of the Services or on any materials printed or copied from the Services;
- Record, process or mine information about other users in any impermissible or unauthorized matter;
- Impersonate someone;
- Involve any non-personal use of our Services unless otherwise authorized by us;
- Create software or APIs with the use of our Service that function substantially the same as our Services and offer them for use by third parties in an unauthorized manner, which may burden, impair, or harm us, our Services, systems, our users, or others;
- Misuse any reporting channels, such as by submitting fraudulent or groundless reports or appeals;
- Access the Services by means other than through the public interfaces we provide to you;
- Reformat or frame any portion of the Services;
- Take any action that imposes, or may impose, an unreasonable or disproportionately large load on our technology infrastructure or otherwise make excessive traffic demands of the Services, as determined by the Company in the Company’s sole discretion;
- Attempt to gain unauthorized access to the Services, user Accounts, computer systems or networks connected to the Services through hacking, password mining or any other means;
- Use the Services or any Services Content to transmit any viruses, worms, defects, Trojan horses or any other code, files or programs designated to interrupt, destroy or limit the functionality of the Services;
- Use any device, software or routine that interferes with the proper working of the Services or otherwise attempt to interfere with the proper working of the Services;
- Use the Services to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the Services or Services Content;
- Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Services, features that prevent or restrict the use or copying of Services Content or features that enforce limitations on the use of the Services; or
- Use the Services if you or such other persons are located in a country that is embargoed by the United States or if you or such other persons are on the U.S. Treasury Department’s list of Specially Designated Nationals.
The Company reserves the right to determine what conduct the Company considers to be in violation of these Terms or otherwise outside the intent or spirit of the Services or may have adverse legal or regulatory impacts to the Company. The Company reserves the right to take action as a result, which may include removing or restricting access to content, features, or information, terminating your Account and prohibiting you from using the Services in whole or in part.
7. Use and Transaction Policies
7.1. Equipment. You will provide at your own expense the equipment and internet connection required to access and use the Services.
7.2. Use Charges. The Company shall have no liability to you for use charges related to any device or service that you use to access the Services, including, without limitation, use charges for mobile telephones, tablet devices, Internet service providers, car navigation systems and other devices, whether wireless, wireline, requiring cradle synchronization or otherwise.
8. Notice of Copyright Infringement
The Company respects the intellectual property rights of others and expects our users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (the “DMCA”), a summary of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, the Company will respond expeditiously to claims of copyright infringement committed using the Services if such claims are reported to the Company’s Designated Copyright Agent identified in the notice below.
If you are a copyright owner, authorized to act on behalf of a copyright owner, or authorized to act under any exclusive right under copyright, please report any alleged copyright infringements taking place on or through the Services by completing the following DMCA Notice of Alleged Infringement and delivering the Notice to the Company’s Designated Copyright Agent. Upon receipt of a DMCA Notice of Alleged Infringement as described below, the Company will take whatever action, in the Company’s sole discretion, that the Company deems appropriate, which may include the removal of, or disabling of access to, the challenged material from the Services.
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DMCA Notice of Alleged Infringement (“Notice”) 1. Identify the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by this Notice, you may provide a representative list of the copyrighted works that you claim have been infringed. 2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that is to be removed or to which access is to be disabled, including at a minimum, if applicable, the URL or the link shown on the Services or the exact location where such material may be found. 3. Provide your name, company affiliation (if applicable), mailing address, telephone number, and, if available, email address. 4. Include both of the following statements in the body of the Notice: - “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).” - “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.” 5. Provide your full legal name and your electronic or physical signature. Deliver this Notice, with all items completed, to the Company’s Designated Copyright Agent: Copyright Agent Tanka, Inc 303 Twin Dolphin Drive, #6054, Redwood City, CA 94065, United States
Email: info@tanka.ai (with the subject line “DMCA Notice of Alleged Infringement”) |
In the event the Company, after receiving a proper DMCA Notice of Alleged Infringement, takes steps to remove or disable access to the challenged material, the Company will take reasonable steps to promptly notify the party who originally posted such challenged material to the Services (the “Posting Party”) that the Company has removed or disabled access to such challenged material. Provided the challenged material does not otherwise violate these Terms, the Posting Party may then dispute such DMCA Notice of Alleged Infringement by completing the following DMCA Counter-Notice and delivering the Counter-Notice to the Company’s Designated Copyright Agent. Upon receipt of a proper DMCA Counter-Notice, the Company will promptly provide the party who submitted the relevant DMCA Notice of Alleged Infringement (the “Reporting Party”) with a copy of such DMCA Counter-Notice and inform the Reporting Party that the Company will replace the removed material or cease disabling access to such material in 10 business days, and will thereafter replace the removed material and cease disabling access to such material not less than 10, nor more than 14, business days following receipt of such DMCA Counter-Notice, unless the Company’s Designated Copyright Agent first receives notice from the Reporting Party that such Reporting Party has filed an action seeking a court order to restrain the Posting Party from engaging in infringing activity relating to the challenged material on the Services.
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DMCA Counter-Notice (“Counter-Notice”) 1. Identify the material or link that has been removed or to which access has been disabled, including at a minimum, if applicable, the URL or the link shown on the Services or the exact location where such material appeared before it was removed or access to it was disabled. 2. In connection with such material, include the following statement in the body of the Counter-Notice: - “I hereby state, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.” 3. Provide your name, address and telephone number. 4. If your address is located in the United States, include the following statement in the body of the Counter-Notice: - “I hereby state that I consent to the jurisdiction of the Federal District Court for the judicial district in which my address is located, and that I will accept service of process from the person who provided notification in connection with the material described in this counter-notice under 17 U.S. Code § 512(c)(1)(C) or an agent of such person.” 5. If your address is located outside of the United States, include the following statement in the body of the Counter-Notice: - “I hereby state that I consent to the jurisdiction of the Federal District Court for any judicial district in which Tanka, Inc. can be found, and that I will accept service of process from the person who provided notification in connection with the material described in this counter-notice under 17 U.S. Code § 512(c)(1)(C) or an agent of such person.” 6. Provide your full legal name and your electronic or physical signature. Deliver this Counter-Notice, with all items completed, to the Company’s Designated Copyright Agent: Copyright Agent Tanka, Inc. 303 Twin Dolphin Drive, #6054, Redwood City, CA 94065, United States Email: info@tanka.ai (with the subject line “DMCA Counter-Notice”) |
Please note that pursuant to Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing, or that the material or activity was removed or disabled by mistake may be subject to liability. Please also be advised that the Company enforces a policy of terminating the Accounts of, or banning, repeat infringers. A repeat infringer includes any user who has made two or more postings that the Company has removed or disabled access to pursuant to notices of infringement under these DMCA notice and takedown procedures.
9. Suggestions and Improvements
By sending us any ideas, suggestions, documents or proposals (“Feedback”), you agree that (i) your Feedback does not contain the confidential or proprietary information of third parties, (ii) we are under no obligation of confidentiality, express or implied, with respect to the Feedback, (iii) we may have something similar to the Feedback already under consideration or in development, and (iv) you grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works of, publish, distribute and sublicense the Feedback and you irrevocably waive, and cause to be waived, against the Company and our users any claims and assertions of any moral rights that you may have with respect to such Feedback.
10. Third-Party Links, Offerings and Services
10.1. Linked Third-Party Site. The Services may include links to other websites or applications (each a “Linked Third Party Site”). These Linked Third-Party Sites are provided as a courtesy by our vendors to users of our Services.
The Company has no control over the Linked Third-Party Sites or the materials, information, goods or services available or contained on Linked Third-Party Sites or how your data and/or personal information is used by such Linked Third-Party Sites. The Company is not responsible for, does not endorse, represent or warrant in any way the content, goods and/or services of Linked Third-Party Sites, and the Company is not liable for any claim you may have regarding any content, goods and/or services of Linked Third-Party Sites. Also, the Company is not responsible for any privacy or other business practices of such Linked Third-Party Sites or any materials, information, goods or services available through such Linked Third-Party Sites. If you decide to access any of the Linked Third-Party Sites, you do so entirely at your own risk. The Company reserves the right to terminate any link to any Linked Third-Party Site at any time.
9.2. Linked Third-Party Products or Services. Our Services (including the AI Powered Services) may allow you to access, use, or interact with third-party websites, apps, content, other products and services. For example, you may choose to interact with a shared button on a third-party’s website that enables you to send information to your contacts. Please note that these Terms of Service and our Privacy Policy apply only to the use of our Services. When you use third-party products or services, their terms and privacy policies will govern your use of those products or services.
The AI Powered Services utilize the products and services provided to us by OpenAI, LLC (“OpenAI”), which are governed, among other things, by OpenAI’s Terms of Use, Service Terms, Usage Policies, and Sharing & Publication Policy (collectively, the “OpenAI Terms”). The AI Powered Services may also utilize (i) artificial intelligence products and services provided to us by Meta Platforms, Inc. (“MetaAI”), which are governed, among other things, by MetaAI’s Terms, Privacy Policy and Cookies (collectively, the “MetaAI Terms”) and (ii) other artificial intelligence products and services that we deemed appropriate and that are provided to us by third-party vendor, which are governed by such third-party vendors’ terms and privacy policies (together with OpenAI Terms, “Third-Party AI Service Terms”). You shall not use any AI Powered Services in a manner which shall cause us to be in violation of any applicable Third-Party AI Service Terms.
You agree to indemnify, defend and hold the Company, the Company’s parents, subsidiaries, affiliates, any related companies, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each of them (collectively, the “Company Entities”) harmless, including costs, liabilities and legal fees, from any claim or demand made by any third party arising out of or relating to (i) your access to or use of the Services, (ii) your violation of the Terms, (iii) any products or services purchased or obtained by you in connection with the Services, or (iv) any infringement by you, or any third party using your Account, of any intellectual property or other right of any person or entity. The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify the Company and you agree to cooperate with the Company’s defense of these claims. You agree not to settle any such matter without the prior written consent of the Company. The Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of such claim, action or proceeding.
12. Disclaimers and Limitations of Liability
PLEASE READ THIS SECTION 12 CAREFULLY SINCE THIS SECTION LIMITS THE LIABILITY OF THE COMPANY TO YOU. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. NOTHING HEREIN IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED. IF YOU ARE UNSURE ABOUT THIS OR ANY OTHER SECTION OF THESE TERMS, PLEASE CONSULT WITH A LEGAL PROFESSIONAL PRIOR TO ACCESSING OR USING THE SERVICES. BY ACCESSING OR USING THE SERVICES, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS, INCLUDING THIS SECTION 122. YOU ARE GIVING UP SUBSTANTIAL LEGAL RIGHTS BY AGREEING TO THESE TERMS.
12.1. NO WARRANTY. THE SERVICES ARE MADE AVAILABLE TO YOU ON AN “AS IS” WITHOUT WARRANTY, “WITH ALL FAULTS” AND “AS AVAILABLE” BASIS, WITH THE EXPRESS UNDERSTANDING THAT THE COMPANY MIGHT NOT MONITOR, CONTROL OR VET UGC OR THIRD-PARTY CONTENT. AS SUCH, YOUR USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND RISK. THE COMPANY MAKES NO CLAIMS OR PROMISES ABOUT THE QUALITY, ACCURACY OR RELIABILITY OF THE SERVICES, THE SAFETY OR SECURITY OF THE SERVICES, OR THE SERVICES CONTENT. ACCORDINGLY, THE COMPANY IS NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, FOR EXAMPLE, FROM THE SERVICES’ INOPERABILITY, UNAVAILABILITY OR SECURITY VULNERABILITIES OR FROM YOUR RELIANCE ON THE QUALITY, ACCURACY OR RELIABILITY OF THE SERVICES CONTENT.
12.2. CONFIDENTIALITY OR PRIVACY. THE COMPANY MAKES NO GUARANTY OF CONFIDENTIALITY OR PRIVACY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED THROUGH THE SERVICES OR ANY LINKED THIRD-PARTY WEBSITE, UNLESS REQUIRED BY LAW. EXCEPT FOR AS REQUIRED BY LAW, The Company will not be liable for the privacy of email addresses, registration OR identification information, disk space, communications, confidential or trade-secret information or any other content stored on our equipment, transmitted over networks accessed by the Services or otherwise connected with your use of the Services.
12.3. THIRD-PARTY SERVICES. THE COMPANY MAKES NO CLAIMS OR PROMISES WITH RESPECT TO ANY THIRD-PARTY SERVICES AVAILABLE THROUGH OUR SERVICES. ACCORDINGLY, THE COMPANY IS NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THE ACTIONS OR OMISSIONS OF SUCH THIRD-PARTY SERVICES, INCLUDING, FOR EXAMPLE, IF A THIRD-PARTY SERVICE MISUSES YOUR CONTENT, IDENTITY OR PERSONAL INFORMATION. YOUR PURCHASE AND USE OF PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES THROUGH OUR SERVICES IS AT YOUR OWN DISCRETION AND RISK.
12.4. DISCLAIMER OF WARRANTIES. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES AS TO THE PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES, AND IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED TO YOU BY A REPRESENTATIVE OF THE COMPANY SHALL CREATE A REPRESENTATION OR WARRANTY.
12.5. USER REMEDIES. YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE SERVICES, THIRD-PARTY SERVICES MADE AVAILABLE THROUGH THE SERVICES, OR ANY OTHER GRIEVANCE SHALL BE YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO, OR USE OF THE SERVICES.
WE DO NOT RECOMMEND USE OF THE SERVICES DURING CERTAIN ACTIVITIES, SUCH AS DRIVING, WHERE A SIGNIFICANT RISK OF INJURY OR ACCIDENT EXISTS. YOU AGREE NOT TO USE OUR SERVICES DURING SUCH ACTIVITIES AND ACKNOWLEDGE THAT ANY SUCH USE WOULD BE A VIOLATION OF THESE TERMS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT SUCH USE IS AT YOUR SOLE RISK AND WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OF ANY NATURE RESULTING FROM SUCH USE.
Any claims arising out of the Services or these Terms (including interpretation, claims for breach, and all other claims, including consumer protection, unfair competition and tort claims) will be subject to the laws of the State of California, United States, without reference to conflict of laws principles.
15. Dispute Resolution
please read this section carefully. it MAy SIgNificantly affect your rights, including your right to file a lawsuit in court or to pursue claims in a class or representative capacity.
15.1. Informal Dispute Resolution. We are available to address any concerns, disputes, claims or controversies that you may have regarding the Services, these Terms (including interpretation, formation, performance and breach), or the relationship between you and the Company (collectively, “Disputes”) at info@tanka.ai. Most Disputes are quickly resolved in this manner to our users’ satisfaction. You shall use your best efforts to settle any Dispute directly with us through consultation and good faith negotiations which shall be a precondition to initiating a lawsuit or arbitration, as applicable.
15.2. Binding Arbitration.
(a) Agreement to Arbitrate. The specific terms contained in this Section 15.2 (Binding Arbitration) shall not apply to the extent prohibited by the laws of your country of residence, provided, however, any terms contained in this Section 15.2 (Binding Arbitration) shall apply to the extent such terms are not prohibited by the laws of your country of residence. If you and the Company cannot agree upon a resolution in connection with a Dispute within thirty (30) calendar days from the time informal dispute resolution is initiated pursuant to Section 15.1 (Informal Dispute Resolution), then either party my initiate individual, binding arbitration as the sole means to formally resolve claims, subject to the terms set forth herein. Specifically, to the fullest extent permitted by applicable law, all Disputes shall be finally settled by individual, binding arbitration administered by the American Arbitration Association (the “AAA”). The arbitration proceedings shall be governed by AAA’s Commercial Arbitration Rules (the “AAA Rules”) and, where appropriate, AAA’s Supplementary Procedures for Resolution of Consumer-Related Disputes (the “AAA Consumer Rules”). This arbitration provision is made pursuant to a transaction involving interstate commerce, and the Federal Arbitration Act shall apply to the interpretation, applicability, enforceability and formation of these Terms notwithstanding any other choice of law provision contained in these Terms. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including without limitation any claim that all or any party of these Terms are void or voidable, or whether a claim is subject to arbitration. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone or online. The arbitrator shall make a decision in writing and shall provide a statement of reasons if requested by either party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. The AAA Rules and the AAA Consumer Rules are both available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the cost of litigation and the right to discovery may be more limited in arbitration than in court.
(b) Location. Unless prohibited by the laws of your country of residence, arbitration shall be initiated in San Francisco, California, and you and the Company agree to submit to the personal jurisdiction of any federal or state court in San Francisco, California, in order to compel arbitration, to stay proceedings pending arbitration or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
(c) Class Action Waiver. You further agree that any arbitration shall be conducted in your individual capacity only and not as a class action or other representative action, and you expressly waive your right to file a class action or seek relief on a class basis. YOU AGREE THAT YOU MAY ONLY BRING CLAIMS AGAINST THE COMPANY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator that this class action wavier set forth in this Section (the “Class Action Waiver”) is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then this Section 14.2 (Binding Arbitration) shall be deemed null and void in its entirety, the parties shall be deemed to have not agreed to arbitrate Disputes, and Section 15.3 (Disputes Not Subject to Arbitration) shall apply.
(d) Exception for Litigation of Intellectual Property and Small Claims Court Claims. Notwithstanding the parties’ agreement to resolve all Disputes through arbitration, either party may bring an action in state or federal court that only asserts claims for patent infringement or invalidity, copyright infringement, moral rights violations, trademark infringement and/or trade secret misappropriation, but not, for clarity, claims related to the license granted to you for access and use of the Services under these Terms. Either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
(e) 30-Day Right to Opt-Out. You have the right to opt out and not be bound by this Section 15.2 (Binding Arbitration) by sending written notice of your decision to opt out to the following address:
Tanka, Inc.
303 Twin Dolphin Drive, #6054
Redwood City, CA 94065
The notice must be sent within thirty (30) days of your first access or use of the Services, otherwise you will be bound to arbitrate Disputes in accordance with the terms of this Section 15.2 (Binding Arbitration). If you opt out to these arbitration provisions, the Company will also not be bound by such provisions, and Section 15.3 (Disputes Not Subject to Arbitration) shall apply.
15.3. Disputes Not Subject to Arbitration. If, for any reason, a Dispute is not subject to the provisions of Section 15.2 (Binding Arbitration), exclusive jurisdiction for any claim or action arising out of or relating to these Terms shall be the federal or state courts in San Francisco, California, and you expressly consent to the exercise of personal jurisdiction of such courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If mandatory consumer protection laws or regulations in your country of residence grant you the right to bring proceedings relating to these Terms in your local courts, this Section shall not deprive you of such rights.
15.4. Changes to this Section. We will provide sixty (60) days’ notice of any changes to this Section 15 (Dispute Resolution) and any such change will apply only to claims arising after the sixtieth (60th) day following such notice.
16. Suspension, Termination or Cancellation
16.1. Termination by You. You may terminate these Terms at any time by closing your Account, discontinuing your use of the Services and deleting the software products from your device. You have the right to cancel your Account at any time. If you terminate these Terms, any payment made prior to the termination is nonrefundable, except as provided by our refund policy [https://www.solab.ai/faq] or as required by law.
16.2. Termination by the Company. We may suspend, cancel or terminate your Account, suspend your ability to use certain portions of the Services, and/or ban you altogether from the Services for any reason or for no reason, and without notice or liability of any kind. Reasons for such suspension, cancelation or termination may include, but are not limited to, if we believe in good faith that (a) you or a related person has engaged in any of the restricted conduct described in Section 6 (Restrictions) or otherwise violated or may have violated these Terms or (b) your Account and use of the Services have been inactive for more than twenty-four (24) months. To the extent that you violate these Terms and we revoke the licenses granted to you, you will lose all benefits and privileges associated with the Services. We are under no obligation to compensate you for any such losses.
We reserve the right to stop making available any one or more of the Services, at any time, whether on a temporary or permanent basis and without any liability, compensation, refunds or other compensatory benefits to you, except as provided by our refund policy [https://www.solab.ai/faq] or as required by law. Your license to the Services automatically ends when we terminate access to such Services. Any such action could prevent you from accessing your Account, the Services, Your Content, Services Content, or any other related information.
16.3. Survival. In the event of any termination of these Terms, whether by you or the Company, the following Sections will continue in full force and effect: Section 4 (Content), including but not limited to the Company’s right to use Your Content, Section 6 (Restrictions), Section 7 (Use and Transaction Policies), Section 10 (Third-Party Links and Offerings), Section 11 (Indemnity), Section 12 (Disclaimers and Limitations of Liability), Section 14 (Governing Law), Section 15 (Dispute Resolution), Section 16 (Suspension, Termination or Cancellation) and Section 17 (Miscellaneous).
17.1. Rights. Nothing herein is intended, nor will be deemed, to confer rights or remedies upon any third party.
17.2. Agreement Between You and the Company. The Terms contain the entire agreement between you and the Company regarding the use of the Services, and supersede any prior agreement between you and the Company on such subject matter. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these Terms.
17.3. Waiver. Any failure on the Company’s part to exercise or enforce any right or provision of the Terms does not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
17.4. Severance. If any provision of the Terms is found to be unenforceable or invalid, then only that provision shall be modified to reflect the parties’ intention or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.
17.5. Section Titles. The section titles in the Terms are for convenience only and have no legal or contractual effect.